Help & FAQs
How can we help?
Need help with missing stories, a purchase, or something in the app? Open Evergrace and go to More → Help → Contact us.
For general questions, or if you can't open the app, email us at hello@evergrace.co. We read and answer every message 👍
Common questions
What is the Evergrace app?
Evergrace is a collection of calm, screen-free Christian audio stories for children and families. They're made for bedtime, quiet time, car trips, family listening, and all the ordinary moments in between.
Who are you, what do you believe?
We're Christian parents and storytellers. You can read more about us, what we believe, and why we made Evergrace on our About page.
How much does it cost?
Prices are shown in your local App Store or Google Play store. You can preview every story before deciding what you'd like to buy.
Is Evergrace a subscription?
No. New Evergrace story collections are buy once, keep forever. Some long-time customers may still have access connected to an older subscription, and we'll continue to look after that access.
What do I get when I buy a collection?
The collection and its stories are added to your Library. You can listen whenever you like and restore the purchase later using the same App Store or Google Play account.
How do I restore my stories?
Open More, then Help, then Restore purchases in the Evergrace app. Make sure your device is using the same App Store or Google Play account that made the original purchase.
If your stories still don't appear, choose Contact us from the same Help screen and we'll look into it.
Do I need an account?
An Evergrace account is optional. You can listen to Free Stories, buy Collections and restore purchases without one.
In the latest app, open More → Sign In or Create Account, enter your email and choose Continue. Verify your family email with a six-digit code. Use the same email on your family’s devices. There’s no password to create, and a new account doesn’t include paid Collections or subscribe you to email updates.
If we’ve prepared an account for you, open More → Sign In or Create Account and verify your email with a code. There’s no need to enter an old password. Your gifted Collections appear in Library. See the sign-in instructions for older app versions.
Family accounts support five signed-in devices. Signing in on another device automatically signs out the oldest sign-in. You can sign in again whenever you need.
Can I use my purchases on iPhone and Android?
In app versions with account purchase sharing, sign in to Evergrace on the device where you bought the Collections. Restore purchases there if needed, then use the same Evergrace email on your other devices. Purchases linked to your account will appear in Library on iOS and Android.
An Evergrace email and an Apple or Google store account are separate. If a purchase isn’t showing, restore it through the store where you originally bought it, then sign in to Evergrace on that device.
How do I delete my account?
Open More → Evergrace Account → Delete Account, or use our account deletion page. You’ll verify the account before confirming deletion.
Deletion removes your account and complimentary access, unlinks listening activity and stops email updates. Store purchases remain restorable through the original store. You can manage email updates separately on the account screen without deleting your account.
Do you collect private information or share it with anyone?
We collect limited information needed to run and improve Evergrace, such as broad app usage and story playback activity. We care deeply about family privacy and don't sell personal information. You can read the details in our Privacy policy.
What age are Evergrace stories aimed at?
Every family is different, but many children aged 3-12 listen regularly and independently. Younger children may also enjoy the stories as part of bedtime, rest, or family listening.
Will it put my child to sleep?
No guarantees! 😴 Not every story is designed to make children sleepy, but many families find that calm audio stories help bedtime feel a little gentler.
What is Kid Mode?
Kid Mode is a simple listening space made for little listeners. It shows only complete stories your family can already play, with large artwork, one-story playback, and no Store, purchases, links, or other grown-up features.
Choose Kid Mode from Library, Store, Tonight, or More. Leaving always requires a fresh grown-up check.
Kid Mode keeps children inside Evergrace's child-facing experience, but it does not lock the device. On iPhone or iPad, Guided Access can help keep the whole device inside Evergrace.
Why should I purchase Evergrace stories?
Evergrace gives their imagination something good to settle on: stories of faith, courage, kindness, hope, and trust in God. They're quiet without being dull, interesting without being frantic, and made by Christian families for families like yours.
Where do I get the app?
Visit the Evergrace app page, or search for "Evergrace" in the App Store or Google Play.