Help & FAQs
How can we help?
Need help with missing stories, a purchase, or something in the app? Open Evergrace and go to More → Help → Contact us.
For general questions, or if you can't open the app, email us at hello@evergrace.co. We read and answer every message 👍
Common questions
What is the Evergrace app?
Evergrace is a collection of calm, screen-free Christian audio stories for children and families. They're made for bedtime, quiet time, car trips, family listening, and all the ordinary moments in between.
Who are you, what do you believe?
We're Christian parents and storytellers. You can read more about us, what we believe, and why we made Evergrace on our About page.
How much does it cost?
Prices are shown in your local App Store or Google Play store. You can preview every story before deciding what you'd like to buy.
Is Evergrace a subscription?
No. New Evergrace story collections are buy once, keep forever. Some long-time customers may still have access connected to an older subscription, and we'll continue to look after that access.
What do I get when I buy a collection?
The collection and its stories are added to your Library. You can listen whenever you like and restore the purchase later using the same App Store or Google Play account.
How do I restore my stories?
Open More, then Help, then Restore purchases in the Evergrace app. Make sure your device is using the same App Store or Google Play account that made the original purchase.
If your stories still don't appear, choose Contact us from the same Help screen and we'll look into it.
Do I need to sign in?
Most families don't need an Evergrace login. Purchases are normally restored through your App Store or Google Play account.
Sign in is available for access provided directly by Evergrace, such as school, bulk, or support-issued access.
Do you collect private information or share it with anyone?
We collect limited information needed to run and improve Evergrace, such as broad app usage and story playback activity. We care deeply about family privacy and don't sell personal information. You can read the details in our Privacy policy.
What age are Evergrace stories aimed at?
Every family is different, but many children aged 3-12 listen regularly and independently. Younger children may also enjoy the stories as part of bedtime, rest, or family listening.
Will it put my child to sleep?
No guarantees! 😴 Not every story is designed to make children sleepy, but many families find that calm audio stories help bedtime feel a little gentler.
What is Kid Mode?
Kid Mode is a simple listening space made for little listeners. It shows only complete stories your family can already play, with large artwork, one-story playback, and no Store, purchases, links, or other grown-up features.
Choose Kid Mode from Library, Store, Tonight, or More. Leaving always requires a fresh grown-up check.
Kid Mode keeps children inside Evergrace's child-facing experience, but it does not lock the device. On iPhone or iPad, Guided Access can help keep the whole device inside Evergrace.
Why should I purchase Evergrace stories?
Evergrace gives their imagination something good to settle on: stories of faith, courage, kindness, hope, and trust in God. They're quiet without being dull, interesting without being frantic, and made by Christian families for families like yours.
Where do I get the app?
Visit the Evergrace app page, or search for "Evergrace" in the App Store or Google Play.