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Privacy

Your privacy is important

Evergrace is made for families, so privacy should be easy to understand. We collect only what helps us run the app and website, support families, understand what is working, and fix problems.

The short version

Limited cookies and browser storage

Our website may use limited cookies or browser storage for privacy-conscious analytics and error monitoring. This helps us count visits, understand which pages are useful, and notice broken pages. We do not use advertising cookies.

No advertising trackers

We do not use Facebook/Meta or Google advertising trackers in the Evergrace app or website. We do not sell personal information.

Newsletter signups

If you sign up for our newsletter, we store your email address, the signup source, and your approximate country. We use this to send Evergrace updates and understand where families are hearing from us. Your newsletter signup is not linked to your story listening.

Feedback and support messages

If you send us feedback or contact us for support, we store your message, your email address if you provide one, your approximate country, and any app diagnostics included with the message. The Evergrace team can read these messages so we can reply, fix problems, and improve Evergrace. We do not publish or sell your feedback. Support messages may pass through the email and operations tools we use to run Evergrace.

App and website usage

We collect limited usage information, such as pages or screens visited, story playback events, anonymous browser or installation IDs, basic device or browser details, app version, approximate country, and whether an error happened. This helps us understand what families use, what breaks, and what we should improve. It is not used for advertising.

Country data

We may infer and store your approximate country when you use the app or website, sign up for the newsletter, or send feedback. This helps us understand where Evergrace is being used and support families in different places. We do not store IP addresses in our own systems for this country lookup, and our website analytics are configured to anonymise IP addresses.

Purchases

Purchases are handled through the App Store, Google Play, and our purchase provider. We receive information needed to understand purchases and access, such as product, platform, price, and entitlement details. We do not receive or store full payment card details.

Crash and error logs

If the app or website crashes or hits an error, technical details may be sent to our error-monitoring tools. This can include device model, browser, operating system, app version, page or screen, error message, installation ID, and similar debugging information. We use this to fix problems. We do not intentionally collect children's names, email addresses, or messages in crash logs.

You may also want to read our Terms & Conditions.

Privacy policy

Evergrace app and website
By Evergrace & Co Pty Ltd, 3 Amy Close, Wyong NSW 2259 Australia

  1. We respect your privacy

1.1. Evergrace & Co respects your privacy and is committed to handling personal information carefully. Where the Privacy Act 1988 (Cth) applies to us, we handle personal information in accordance with the Australian Privacy Principles. This policy explains how we collect, use, store, and disclose personal information.

1.2. "Personal information" is information we hold which is identifiable as being about you.

  1. Collection of personal information

2.1. Evergrace & Co Pty Ltd (ABN 59640675654) may receive and store personal information you provide through the Evergrace app, our website, email, support, purchases, newsletter signups, or other direct communication with us.

2.2. You may provide information such as your name, email address, message content, newsletter preferences, support details, or account-access details. We may collect this when you sign up for our newsletter, send feedback, contact support, make or restore a purchase, respond to a survey or promotion, or otherwise communicate with us.

2.3. We may collect technical and usage information when you use the app or website. This may include pages or screens visited, story playback events, anonymous browser, session, or installation IDs, device and browser details, operating system, app version, purchase and entitlement information, notification registration status or device tokens if you enable notifications, approximate country, and crash or error details.

2.4. We may infer and store your approximate country from technical request data or analytics tools. We use this to understand where Evergrace is being used, support families in different places, and improve our communication and product decisions.

  1. How we collect your personal information

3.1. Evergrace & Co collects personal information when you provide it directly, when you use the Evergrace app or website, when you interact with our support or newsletter forms, and when our systems or service providers collect technical information needed to operate, secure, and improve Evergrace.

  1. Use of your personal information

4.1. Evergrace & Co may use personal information to provide and improve the app and website, send newsletters or updates you request, respond to support messages, manage purchases and access, understand usage, detect and fix errors, protect our legal rights, and meet legal obligations.

4.2. Evergrace & Co may contact you by email if you sign up for our newsletter, ask for support, send feedback that needs a reply, or otherwise give us permission to contact you.

4.3. We do not use personal information for third-party advertising or sell personal information.

  1. Disclosure of your personal information

5.1. If necessary, we may disclose personal information to our team, professional advisers, suppliers, and service providers where reasonably needed for the purposes set out in this policy.

5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Evergrace & Co, its application, website and customers or third parties.

5.4. The service providers we use may include hosting, database, analytics, crash and error monitoring, email notification, geolocation, purchase, app-store, payment, content-delivery, and push-notification providers. This includes providers such as PostHog, Bugsnag, New Relic, Forward Email, ipdata, RevenueCat, Apple, Google, Firebase, Cloudflare, and related infrastructure providers.

5.5. Information that we collect may be stored, processed in, or transferred between parties located in countries outside Australia, including the United States and other countries where our service providers operate.

5.6. If there is a change of control in our business or a sale or transfer of business assets, we may transfer user databases and related information to the extent permitted by law. We would seek to disclose this information in good faith and, where appropriate, under confidentiality obligations.

5.7. Feedback and support messages are visible to the Evergrace team members who need them to reply, fix issues, or improve the service. They may also pass through the support, email, and operations tools we use. We do not publish feedback outside the team unless we ask for permission or remove identifying details.

  1. Security of your personal information

6.1. Evergrace & Co takes reasonable steps to protect the information we hold from misuse, interference, loss, unauthorised access, modification, and disclosure.

6.2. No method of transmission or storage is completely secure. We cannot guarantee the security of information transmitted to or from us, but we take care with the information families entrust to us.

  1. Access to your personal information

7.1. You may request details of personal information that we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading. Please email us at hello@evergrace.co.

7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

  1. Complaints about privacy

8.1. If you have a complaint about our privacy practices, please send the details to hello@evergrace.co. We take complaints seriously and will respond as soon as reasonably practical.

  1. Opt out right

9.1. You can unsubscribe from the newsletter using the unsubscribe link in our emails or by contacting us. You can stop app-based collection by uninstalling the app. You can manage notification permissions through your device settings. You may also contact us at hello@evergrace.co to ask about access, correction, or deletion.

  1. Changes to this Privacy Policy

10.1. We may update this Privacy Policy from time to time. Changes will take effect when posted on our website. Please check this page occasionally for updates.

  1. App and website details

11.1. When you use the app or website

When you use the app or website, we may collect technical and usage information such as anonymous browser, session, or installation IDs, device and browser information, operating system information, pages, screens, features, story playback events, approximate country or region, and error or crash details. This information is used to understand how people use Evergrace, keep the service working, and improve what we make.

11.2. Cookies

Our website may use limited cookies or local storage through analytics and error monitoring tools such as PostHog. These help us count visits, understand website usage, remember anonymous browser or session IDs, and detect technical errors. We do not use cookies for third-party advertising, and we do not sell personal information.

11.3. Automatic collection

The app and website may collect certain information automatically, including the type of device you use, anonymous browser, session, or installation IDs, approximate country or region derived from technical request data, operating system, browser, app version, and information about the way you use the app or website.

11.4. Children

Evergrace is made for children and families, but we do not intentionally ask children to provide personal information. Support, newsletter, purchase, and account interactions are intended for parents or caregivers. If you believe a child has provided personal information to us, please contact us at hello@evergrace.co.

11.5. Third parties (read their Privacy Policy)

The app and website may link to other apps, websites, app stores, payment platforms, or services that we do not own or control. Those services have their own privacy practices. A link from Evergrace does not mean we control or endorse that service's privacy practices. Please read their privacy policies before providing information to them.

If you have any questions or concerns, please contact us. You may also want to read our Terms & Conditions.

God bless,

The Evergrace team